Tenant Guide

Helping you get the most out of your property

We'll help you find the right property.

If you’re looking for student or professional lettings in Leeds, the friendly team of property experts at Virtue are here to offer advice to help you find the right property for you.

At Virtue, we have been letting residential properties for almost 10 years, so we have become experts in the Leeds property market and the area.

We choose the best properties and the best landlords to ensure we are offering our tenants the best homes on the market, suiting all requirements and budgets.

All moves matter to us

Creating happy homes is important to us and our business. That is why we ensure we put our all into matching every tenant with their ideal home. We are full of ideas on how to make the best matches, provide the best service in the industry and make our tenants feel at home, making their life easier during their search for their dream home.

Our student fees

It is important to us to be completely upfront and honest about our fee structure for tenants to avoid any unwanted surprises. Please see our fees section.

Maintenance

General maintenance can be reported to us during the working hours of 9-5 every day, any emails sent after working hours will be responded to the next morning. If an emergency maintenance issue should occur; flood, burglary, gas leak, we have provided some emergency contact details in our maintenance section.

Not sure where to live?

If you are unfamiliar with Leeds or just want to know the area better, why not check out our area guides section for some information.

10 steps to your perfect home

  1. Search our available rental properties.
  2. Give us a call or email us to arrange a viewing; we can also match you up to other available properties we may have that match your criteria.
  3. Meet us at our Hyde Park office before your viewings so we can accompany you and discuss any questions you may have or if you prefer, we can meet you at the property.
  4. Found your perfect home? We’ll fill out an application form with you and discuss the tenancy.
  5. We’ll then take a £150 holding fee to secure the property while your application is being processed.
  6. Complete your application, provide all necessary documentation and sign the tenancy agreement.
  7. Once you have completed the application process, we will then process your guarantor’s application if one is required. (Please note: we require a guarantor who is earning more than £25,000 p/a)
  1. Once everything is all complete and the guarantor has been referenced, we will then request the remaining deposit amount and once received the property is all yours!
  2. Set up a standing order to pay the first rental payment 5 days BEFORE your tenancy begins – we cannot release keys until funds are cleared.
  3. Book an appointment with us, either on the day or a few days after your tenancy begins; don’t forget to bring your ID/passport. We can then handover keys and provide you with your move-in pack which contains all the information you will need throughout your tenancy. Then you can move into your perfect home!

Tenant Fees

We ensure we are upfront and honest with our fees to avoid any unwanted surprises, take a look at our fee structure below


ServiceFee
Tenancy FeeFree
Application FeeFree
Holding Deposit£150
Security Deposit5 weeks rent
Limited Company Tenancy Fee£400
Check Out Fee£40
Renewal ChargeFree
Guarantor ChargeFree
Inventory ChargeFree
Optional Fees
Pet Premium£25 additional rent pm
Tenancy Change (mid-tenancy)£50
End of Tenancy Reference£30
Early Surrender Service£350
Cleaning & Gardening ServicesPOA

Tenant FAQ

Which area of Leeds should I live in?

Some popular student areas of Leeds are Hyde Park, Headingley, Burley, Woodhouse and the City Centre.

Does everyone have to fill out the application form?

Yes, every student on the tenancy agreement must complete an application form. We’ll also need a Guarantor for every tenant.

What is a guarantor and why do I need one?

As a student, you will require a Guarantor. This is a person who will guarantee that you will pay your rent for the duration of your tenancy. If you are unable to pay your rent, your Guarantor will be liable for it. A Guarantor must earn in excess of £25,000 per annum

What would I get in a furnished property?

In a furnished property, you can expect all the main furniture to be there; such as white goods (fridge/freezer, oven, washing machine). In a bedroom, there will be a bed and wardrobe. In the living room, there will be sofas.

What if I have a CCJ or bad credit rating?

As a student, your Guarantor must qualify and will be credit checked, the only checks we require you to pass are Landlord references to ensure you have not been in rent arrears in the past.

What references do you ask for?

We require proof of ID, proof of student status and a previous Landlord reference.

When can I move in?

You will most likely move in on 1st July or 1st September as a student. We would ask you to book a move-in appointment on the day or a few days after your tenancy begins.

What happens if I lose my key?

If you lose your key you will need to inform us immediately so we can either get you a new key cut or get the locks changed, this will be charged back to you. If you lose your key out of hours, you would need to contact a locksmith yourself and cover the cost, you would then need to inform us of this.

Can I have a pet?

You would need permission from your Landlord in writing to be allowed to have a pet in the property. There may be additional fees for this.

How do I report a repair?

We would ask you to send us a detailed email outlining the issue and attach photos if possible. The more information we have, the quicker we can get this resolved. If it is an urgent repair, we ask that you send us a detailed email and then call us so we can arrange any immediate repairs as necessary.

If I get locked out, can someone give me access?

If it is within our office hours of 9-5 then we can assist you in regaining access to your property, although there will be a charge for this. If you are locked out after our office hours, we could not give you access and you may have to contact a locksmith for a lock change which you would be liable for the cost. You would need to inform us of this the next day.

In a shared house, who pays for what?

Any bills will need to be split between the tenants in the property, that is for the tenants to discuss and arrange on move in.

What is an Inventory and why do I need one?

An Inventory is a report outlining the contents and condition of the property including the furniture and fittings. This will be completed before move-in and checked at the end of the tenancy for any missing or damaged items and the cleanliness and condition the property is left in when the tenancy ends, this is to determine if anything will be deducted from the deposit.

What if I want to move out early?

You will be liable to cover the fees for early termination of the tenancy agreement. Once we have found and signed up new tenants to take over your tenancy agreement and they begin paying your rent, your tenancy agreement will then be terminated.

Can I decorate the property?

You would need to request this in writing for the landlord to confirm before anything is done.

Can I put locks on my doors?

You are not able to put locks on your doors and any locks found to be installed will have to be removed. This is because of the fire safety regulations outlined by Leeds City Council.

How do I get my deposit back?

Please see our page outlining the deposit return process.

Can I withhold rent because I am not happy?

Tenants are not allowed to withhold rent as it breaches your tenancy agreement and will result in incurred fines, so this is not recommended. If you have any issues or are unhappy with something, please contact our property manager to discuss so we can help you.

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